Shipping & Delivery Policy

TradeLens provides digital software services, including trading journals, performance analytics, AI-powered insights, trading-related tools, and other features available through the TradeLens platform.

TradeLens does not sell or deliver physical products. Therefore, physical shipping, courier services, and delivery tracking are not applicable.

All services purchased through TradeLens are delivered electronically.

Upon successful payment confirmation, users will receive access to the purchased subscription plan or paid features through their registered TradeLens account.

No physical product will be shipped to the user.

Access to purchased services is generally activated immediately after successful payment confirmation.

In certain circumstances, activation may be delayed due to payment processing, technical issues, security verification, or other circumstances beyond our reasonable control.

If access to a purchased service is not activated within 24 hours of successful payment, users should contact our support team at support@tradelens.app.

Users may receive confirmation of their purchase through their registered email address and/or TradeLens account.

Users are responsible for providing accurate contact and account information when registering or making a purchase.

Users should check their spam or junk email folders if they do not receive a confirmation email.

For assistance with purchase confirmation or account access, users may contact us at support@tradelens.app.

Since TradeLens provides only digital services, no shipping, courier, handling, or physical delivery charges are applicable.

The total amount payable, including applicable taxes and other charges, will be displayed before the user completes the purchase.

If payment has been successfully completed but access to the purchased service has not been provided within the stated delivery timeline, users should contact us at support@tradelens.app with their registered email address and relevant transaction details.

We will verify the payment and make reasonable efforts to resolve the issue.

Any eligible refunds will be processed in accordance with our Cancellation and Refund Policy.

For questions or concerns regarding the delivery of TradeLens services, please contact:

We may update this Shipping & Delivery Policy from time to time to reflect changes in our services, business operations, legal requirements, or payment processes.

Any changes will be posted on this page with an updated "Last Updated" date.