Refund and Cancellation Policy

TradeLens operates on a subscription-based model.

Users may cancel their subscription at any time through the account settings provided on the TradeLens platform or by contacting us at support@tradelens.app.

Cancellation of a subscription will prevent future automatic renewals. After cancellation, users will continue to have access to the applicable paid features until the end of the current billing period, unless otherwise stated at the time of purchase.

No further subscription charges will be made after the cancellation becomes effective, except for charges incurred before the cancellation request was successfully processed.

Except where required by applicable law or expressly stated otherwise in this Policy, payments made for TradeLens subscriptions, plans, and digital services are non-refundable.

Because TradeLens provides immediate access to digital software services and paid features after successful payment, we generally do not provide refunds for:

• Partial use or non-use of a subscription;
• Cancellation before the end of an active billing period;
• Failure to cancel a subscription before its renewal date;
• Change of mind after purchasing a subscription;
• Lack of trading profits or expected trading performance;
• Dissatisfaction resulting from features functioning as described;
• Account inactivity; or
• Failure to use the services during the subscription period.

Cancellation of a subscription does not automatically entitle the user to a refund for payments already made.

A refund may be considered in limited circumstances, including:

• Duplicate payments for the same subscription or transaction;
• An incorrect amount charged due to a technical error attributable to TradeLens;
• Payment successfully completed but the purchased service was not activated or made available within the delivery timeline stated in our Shipping & Delivery Policy, and we are unable to resolve the issue within a reasonable period;
• An unauthorized transaction where a refund is required after verification under applicable law or payment network requirements; or
• Any other circumstances where a refund is required under applicable law.

Submitting a refund request does not guarantee approval.

All refund requests will be reviewed based on the circumstances of the transaction and applicable legal requirements.

To request an eligible refund, users must contact us at support@tradelens.app.

The refund request should include:

• The user's registered email address;
• Transaction or payment reference number;
• Date of payment;
• Subscription plan or service purchased;
• Reason for requesting the refund; and
• Any relevant supporting information.

Users should not provide passwords, OTPs, complete payment card numbers, banking passwords, or other sensitive authentication information when contacting us.

If a refund request is approved, the refund will be processed to the original payment method used for the transaction, unless otherwise required by applicable law or agreed by us.

Approved refunds will generally be initiated within 5 to 7 business days.

The time required for the refunded amount to appear in the user's account may vary depending on the user's bank, payment provider, card network, or payment gateway.

TradeLens and Axion Tech are not responsible for delays caused by banks, payment providers, or other third-party financial institutions after the refund has been successfully initiated.

Where a subscription is offered with automatic renewal, the applicable subscription fee will be charged at the beginning of each new billing period unless the user cancels the subscription before the renewal date.

Users are responsible for cancelling their subscription before the applicable renewal date if they do not wish to continue using the paid services.

Cancellation after a renewal payment has been successfully processed does not automatically qualify the user for a refund.

Users are responsible for ensuring that their cancellation request has been successfully completed.

If users experience technical difficulties while attempting to cancel a subscription, they should contact us at support@tradelens.app before the applicable renewal date.

We will make reasonable efforts to assist with valid cancellation requests.

Subscriptions purchased through promotional offers or discounts are subject to the same refund and cancellation terms unless different terms are clearly stated at the time of purchase.

If TradeLens offers a free trial that automatically converts into a paid subscription, the applicable subscription fee may be charged after the trial period ends unless the subscription is cancelled before the end of the trial period.

The specific terms applicable to any promotional offer or free trial will be displayed at the time the offer is made available.

TradeLens is intended solely for trading journaling, performance analysis, behavioral insights, and related software tools.

TradeLens does not provide personalized investment advice, trading signals, stock recommendations, portfolio management services, brokerage services, or guarantees of trading profits or financial returns.

Trading and investing involve financial risk. Users remain solely responsible for their trading and investment decisions.

Losses incurred through trading or investing, dissatisfaction with trading results, or failure to achieve expected financial performance do not qualify users for refunds.

Users are encouraged to contact us at support@tradelens.app before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve legitimate billing issues.

Initiating a chargeback does not automatically cancel an active subscription. Users should separately cancel their subscription to prevent future renewal charges.

We reserve the right to suspend or restrict access to paid services associated with payments that have been reversed, charged back, or disputed, subject to applicable law.

For questions, cancellation requests, or eligible refund requests regarding TradeLens services, please contact:

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, subscription practices, payment processes, business operations, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of TradeLens services after an updated Policy becomes effective will be subject to the revised Policy.