Privacy Policy

We may collect information directly from you, automatically when you use the Services, and from third parties that help us operate TradeLens.

We may use information collected through TradeLens to:

• Create, maintain, and secure user accounts;
• Authenticate users and manage access to the Services;
• Provide trading journal and performance tracking functionality;
• Process, organize, and analyze user-provided trading information;
• Generate analytics, reports, behavioral insights, and AI-powered features;
• Personalize the user experience;
• Process subscriptions and payments;
• Manage billing, invoices, cancellations, and refunds;
• Provide customer support;
• Respond to inquiries, complaints, and feedback;
• Send service-related and transactional communications;
• Send marketing communications where permitted by law or with required consent;
• Improve, maintain, test, and develop TradeLens;
• Diagnose technical problems and monitor platform performance;
• Conduct research and generate aggregated or de-identified insights;
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service;
• Protect the rights, property, safety, and security of users, TradeLens, Axion Tech, and third parties;
• Comply with legal, regulatory, tax, accounting, and contractual obligations; and
• Establish, exercise, or defend legal claims.

TradeLens may use artificial intelligence, machine learning models, automated systems, and third-party AI service providers to provide features such as:

• Trading performance analysis;
• Behavioral pattern identification;
• Journal summaries;
• Identification of potential trading mistakes or rule violations;
• Personalized insights;
• Reports and recommendations for improving trading processes; and
• Other AI-powered functionality.

Information submitted to AI-powered features may be processed automatically to generate outputs requested by users.

Where third-party AI service providers process information on our behalf, we may share information necessary to provide the applicable feature, subject to contractual, security, and data protection requirements where appropriate.

We do not sell personal data submitted to TradeLens for advertising purposes.

AI-generated outputs may be inaccurate, incomplete, or inappropriate for a user's particular circumstances and should not be relied upon as financial, investment, legal, tax, or other professional advice.

We do not sell or rent your personal information. We may share information in the following circumstances.

TradeLens accounts, trading journals, and trading information are private by default unless otherwise clearly indicated.

TradeLens may provide features that allow users to voluntarily create public profiles, publish information, or generate shareable links.

Depending on the information selected by the user, publicly shared content may include:

• Username or display name;
• Trade information;
• Performance statistics;
• Charts;
• Screenshots;
• Journal entries or notes; and
• Other information selected for sharing.

Users are responsible for reviewing information before making it publicly available.

Information shared publicly may be viewed, copied, stored, indexed, or redistributed by third parties outside our control.

Where supported, users may disable a shareable link or change sharing settings. However, disabling access does not remove copies previously saved or redistributed by third parties.

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Maintain user accounts;
• Fulfill the purposes described in this Privacy Policy;
• Comply with legal, tax, accounting, and regulatory obligations;
• Resolve disputes;
• Prevent fraud and abuse; and
• Enforce our agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Residual copies may remain temporarily in backups, archives, and disaster recovery systems until they are deleted through our standard retention processes.

Subject to applicable law, users may have the right to:

• Access personal information held about them;
• Correct inaccurate or incomplete information;
• Update their account information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Request information regarding the processing of their personal data;
• Manage certain communication preferences; and
• Submit complaints or grievances regarding our handling of personal information.

Users may use available account settings to manage or delete their accounts where this functionality is provided.

Users may also submit privacy requests by contacting support@tradelens.app.

We may request reasonable information to verify the identity and authority of the person making a privacy request.

Certain information may be retained where necessary to comply with legal obligations, prevent fraud, resolve disputes, maintain security, or establish, exercise, or defend legal claims.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the Services and information processed, these measures may include:

• Encryption of data in transit;
• Secure hosting infrastructure;
• Access controls and authentication measures;
• Restricted access to personal information;
• Monitoring and logging;
• Security updates and vulnerability management;
• Backup and recovery procedures; and
• Other appropriate security measures.

However, no method of transmission over the internet, electronic storage system, or security measure is completely secure.

We cannot guarantee absolute security of information.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorized access to their account.

If we become aware of a personal data breach or security incident affecting user information, we may investigate the incident, take reasonable measures to contain and remediate it, and provide notifications to affected users or regulatory authorities where required by applicable law.

TradeLens may use service providers and technology infrastructure located outside the user's state, country, or jurisdiction.

As a result, personal information may be processed or stored in countries where data protection laws differ from those applicable in the user's jurisdiction.

Where required by applicable law, we will take reasonable steps to implement appropriate safeguards for international transfers of personal information.

TradeLens may contain links to, integrations with, or features provided by third-party websites, applications, brokers, exchanges, trading platforms, or other services.

We are not responsible for the privacy, security, content, or practices of third-party services that we do not control.

Users should review the privacy policies and terms of third-party services before providing information to them.

TradeLens is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that personal information has been collected from a child under 18 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe that a child has provided personal information to TradeLens, please contact us at support@tradelens.app.

Where permitted by applicable law, we may send users information about TradeLens features, products, promotions, or updates.

Users may unsubscribe from marketing emails by using the unsubscribe mechanism included in applicable communications or by contacting us.

Users may continue to receive essential transactional, account, security, billing, and service-related communications even after opting out of marketing communications.

We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, data practices, business operations, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

Where required by applicable law or where changes materially affect users' rights, we may provide additional notice through email, the TradeLens platform, or other appropriate means.

Users are encouraged to review this Privacy Policy periodically.

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or our handling of personal information, please contact: